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  • Track Order

    Want to check the status of your order? You can put in your order number and click search to find the tracking information or login your account to check the detail information.

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    Pre-sales

    If you have any questions before making a purchase, chat with our online customer service to get more information.

    After-sales

    If you need any help about the after-sales issues, please submit a ticket.

    E-mail: service@ladylacewigs.com

    SUBMIT A TICKET

WhatsApp: +8618996336753 USA, CAN: +8618996336753

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How to Return

1. How to Return

Only eligible wigs can be returned. Please contact us first about the problem you met, we will try our best to solve your problem. If your problem can’t be solved without return, we will be happy to accept it and add your name in our return system. You can then send the item back to the address on the original shipment. Return without communication will be rejected.

2. Return Policy

We gladly accept returns on all eligible products.  We do not sell refurbished or previously owned products, therefore, in order to return these products to the manufacturer, a 30% restocking fee will be applied for all returned merchandise. Return postage is on buyer.

Once the restocking fee is applied, any balance remaining will be refunded to the PayPal account submitted with your original order.

We allow consumers to apply for a return within 14 days (14 days or less) after signing the receipt.

Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

Return Address: No.1303 Suijing Building, Airport Road, Baiyun District, Guangzhou, China (Mr. Chen)

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